Privacy and Returns Policy

Who we are

Our website address is: https://franschjewelry.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Fransch Jewelry Return Policy

At Fransch Jewelry, we strive to provide our customers with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. However, please note that our return policy has certain limitations and restrictions.

Acceptance of Returns

We understand that there may be instances where you may need to return a product. We will only accept returns in the following cases:

1. Manufacture Flaw or Defects: If you receive a product with a manufacture flaw or defect, we are happy to accept the return and either provide a replacement or issue a refund.

Please note that returns will not be accepted for jewelry that is made to order for our clients. Each piece of jewelry that is made to order is specifically crafted according to the client’s specifications and preferences, making it unique and personalized.

How to Initiate a Return

If you believe that your product qualifies for a return based on the above criteria, please follow these steps:

1. Contact our Customer Support: Get in touch with our customer support team within 30 days of receiving your order. You can reach us by email or by filling out the contact form on our website.
2. Provide Necessary Information: When contacting us, please provide the order number, a detailed description of the manufacture flaw or defect, and any supporting evidence such as clear photographs.
3. Wait for Our Response: We will review your request and respond to you as soon as possible. If your return is approved, we will provide you with instructions on how to proceed with the return.

Conditions for Returns

To ensure a smooth return process, please adhere to the following conditions:

1. Original Condition: The item must be in its original condition, unworn, and undamaged. Please keep all original packaging, tags, and certificates intact.
2. Return Shipping: You will be responsible for the return shipping costs, unless the return is due to a verified manufacture flaw or defect. We recommend using a trackable shipping service to ensure the safe return of the product.
3. Proof of Purchase: Please include a copy of the original receipt or proof of purchase with your return.

Refunds and Exchanges

Upon receipt and inspection of the returned item, we will notify you of the status of your refund or exchange. If your return is approved, we will initiate the refund to your original form of payment. Please note that the refund process may take some time to complete.

In the case of an exchange, we will proceed with providing you with a replacement product of equal value, subject to availability.

Contact Us

If you have any further questions or need assistance regarding our return policy, please feel free to reach out to our customer support team. We are here to help and ensure your satisfaction with Fransch Jewelry.

Email: customerservice@franschjewelry.com

Please note that this return policy is subject to change. Please refer to our website or contact our customer support team for the most updated version.